
Why do we want to sell to the right client?
We aim to sell policies to the right clients for several reasons:
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Suitability: Selling ILPs to the right clients ensures that the ILPs matches the client's needs, goals, and financial situation. This increases the likelihood of client satisfaction and reduces unnecessary workloads and issues for both the client and us.
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Mutually benefiting long-term relationships: Selling to the right clients fosters long-term relationships based on trust, mutual understanding, and shared goals. We hope that these clients will be more likely to stay loyal, buy new policies from us, and engage in additional insurance and financial planning services over time with us.
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Value creation: When ILPs are sold to the right clients, both parties benefit from value creation. Clients receive higher than average returns from their ILPs invested with us, while us, the advisor will also get new, bigger and better quality business from the clients whom we have created value for.
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Referrals and recommendations: Satisfied clients are more inclined to refer friends, family, and colleagues to the agent. This generates new business opportunities through positive word-of-mouth recommendations and enhances us, the advisor's reputation in the industry. Hence more time can be spent to manage the investments which will be ultimately be a win-win situation for everyone.
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Reduced compliance risks: Selling policies to the right clients helps advisors eliminate any unnecessary compliance risks that may be triggered by the clients’ other advisors.
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Efficiency and productivity: Focusing on the right clients streamlines the investment management process, increases efficiency, and improves productivity for advisors They can allocate their time and resources effectively to help the clients generate much higher returns with the time and resources streamlined.
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Client satisfaction: Ultimately, selling to the right clients leads to higher levels of client satisfaction. Clients feel valued, understood, and supported, which strengthens the advisor-client relationship and promotes positive outcomes for both parties.
By targeting the right clients and delivering tailored insurance solutions, advisors can build a sustainable business, achieve sales success, and create higher compounded lasting value for their clients and themselves.
Past Experiences
We had...
01
Negative Experiences with Clients
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Client teaching us how to invest: Client, with limited knowledge, seriously didn’t understand our strategies at all despite our best effort to explain to him. Wasted critical time to explain in much details. And was not able to execute the necessary actions. The limited time could be used to trigger the necessary actions.
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Unreasonable expectations: Client expected repeated high returns; double digits returns even when the market was in decline.
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Taking advantage of us:
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We made profits for them from the ILPs we sold to them and they used the investment profits to specifically buy plans from other agents.
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Refused to buy other insurance plans recommended by us, even when they should be covered for it eg: Early critical illness coverage.
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02
Actual Poor Customer Experiences
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Customers expected us to make profit for them and they wanted to use the profit to pay for other companies' policies.
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Belittled us despite making decent profits for them.
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Customers assumed that we earn from their profits, then they did not show any appreciations to us at all.
Note: The commission is earned at the inception of the plan, hence, this is why some Advisors simply ignored the customer’s investment plan after the commission was received.
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Putting us to compete and compare with other Advisors. Even if we performed better than other Advisors, there was no appreciation or future businesses for us.
03
Negative Experiences with Competitor Advisors
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Using only Dollar Cost Averaging method (DCA) as the only “strategy” to hoodwink the clients that they were managing the clients’ ILPs.
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Getting hold of our track records to deceive their clients that they could achieve similar returns.
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Shaken the confidence of our clients when the markets were volatile, to snatch the business from us.
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Note: DCA is not a viable investment strategy ! Ask your Advisor for more information.